FAQs

FAQ'sHere are some FAQs (frequently asked questions) we receive at Texas By Texans.

Texas FAQs

Q: What is Texas by Texans.com?

TexasbyTexans.com is a unique “made in the USA” shopping experience.

What makes this website so unique is that all of the Texas products offered on this website, are made in Texas! Why would you want anything else? We didn’t think so.

Q: What is the criterion that qualifies an item as made in Texas?

The made in Texas determinate, as defined by the Texas Department of Agriculture organization, Go Texans, is as follows: 75% or more of the process is accomplished in Texas.

Companies with non-agricultural Texas-made products and companies with products that are grown or processed in Texas, are eligible for this distinction.

Q: How do I place an order on the Texas by Texans website?

It is recommended that all orders be processed through the website, TexasbyTexans.com or over the phone to customer service.

Orders can be placed and verified 24/7.

Q: How do I connect with Customer Service?

First, call the customer service toll free at 888-847-5364.

Then, wait for a Texan to answer your call.

The good news is that Texas by Texans customer service is open to assist you 24 hours a day, seven days a week.

Q: What is the typical delivery time once an order has been placed on the website or by phone through customer service?

Orders of “in-stock” items normally ship within 5-10 days. The delivery date of your order depends on the city and state shipping destination of the recipient. Customized orders have a longer shipping lead time. Check the customized product’s corresponding ad copy on the website to confirm when your order is projected to be completed.

Q: What is Texas By Texans’ return and exchange policy?

First, call customer service for all returns and exchanges.

Texas by Texans accepts all prearranged returns with unopened merchandise within 30 days of the purchase date.

The return shipping address is:

Texas by Texans

5600 W. Lovers Ln, Ste 116-172

Dallas, TX  75209

Certain items, including the t-shirts, cannot have been worn and original tags must still be in place.

All exchanges or returns on customized items will be handled on a case-by-case basis.

Q: How can I be sure that my personal information is not available to the public?

Texas by Texans appreciates that not everyone is comfortable with using a credit card for purchases over the internet. It is for this reason that Texas by Texans uses an encryption based platform, which is preferred by industry leaders in credit card protection and secure processing of online transactions.

Q: How many counties in Texas?

254

Q: Why do you offer Livestock?

Texans are very comfortable living side-by-side with an array of livestock.

Did you know that the largest source of agricultural revenue in Texas comes from the sale of beef cattle?

Q: Are your t-shirts really made from organic cotton that is grown in Texas?

Absolutely! Cotton is Texas’ most valuable crop, generating 9% of the state’s total agricultural receipts and 29% of the nation’s cotton revenues.

Q: What makes Texas so special and when was Texas admitted to the Union?

Texas joined the Union as the 28th state, December 29, 1845.

State Bird: Mockingbird.

State Tree: Pecan

State Gemstone: Texas Blue Topaz

State Flower: Bluebonnet

State Capital: Austin

Most Diverse City in the USA: Houston!!!!!